Posted To: MND NewsWire
The mortgage servicing industry, which took a beating in the public mind during the housing crisis, has somewhat rehabilitated its image in recent years. However, a recent survey by J.D. Power indicates the improvements have stalled, and in fact the perception of the servicer brand has declined. The 2017 U.S. Primary Mortgage Servicer Satisfaction Study shows the downturn is driven primarily by a growing number of customers who perceive their mortgage servicer to be focused more on profit than on their customers. J.D. Power said this could have long-term effects on future business. The Study measures customer satisfaction with their mortgage servicing experience in six areas ; new customer orientation; billing and payment process; escrow account administration; interaction; mortgage fees; and...(read more)Forward this article via email: Send a copy of this story to someone you know that may want to read it.
from Mortgage News Daily http://ift.tt/2eQZqpy
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